Sunday, March 18, 2018

The Public Complaints Committee (PCC) is established under Section 31 of the Environmental Management and Co-ordination Act (EMCA) 1999 to investigate allegations or complaints regarding the condition of the environment or on its own motion, suspected cases of environmental degradation and to make reports of its findings and recommendations thereon to the National Environment Council (NEC). It was formally constituted (and inducted) by the then Minister for Environment and Natural Resources in August 2001 and that is when it started operations.

PCC operates under the Ministry of Environment and Mineral Resources (MEMR). The Ministry has elaborated its Vision and Mission clearly in the context of its mandate which is to protect, conserve and manage the environmental and natural resources through exploitation for socio-economic development aimed at eradication of poverty, improved living standards and ensuring that a clean environment is sustained now and in the future in line with the country’s aspirations as found in Kenya Vision 2030. PCC’s Vision and Mission is;


To be the leading environmental ombudsman in Africa


To facilitate access to environmental justice to the public by providing a forum for expeditious and affordable environmental conflict resolution and to contribute to environmental policy development


The Public Complaints Committee is an impartial entity charged with the in-depth investigation of any allegations against any person in relation to the condition of the environment in Kenya or on its own motion; any suspected case of environmental degradation. Further, parliament through Section 32 of EMCA mandates PCC to: prepare and submit to the NEC periodic reports of its activities which report shall form part of the annual report on the state of the environment and to perform such other functions and exercise such powers as may be assigned to it by the NEC.

Core Values

The PCC shall strive to maintain the following core values;

  • Professional integrity
  • Team work
  • Transparency and accountability
  • Equity
  • Commitment to excellence and timely responsiveness;
  • Continuous learning
  • Effective and efficient service delivery
  • Application of best environmental practices
  • Continuous staff development


The values and principles of public service include:

  1. High standards of professional ethics;
  2. Efficient, effective and economic use of resources;
  3. Responsive, prompt, effective, impartial and equitable provision of services;
  4. Involvement of the people in the process of policy making;
  5. Accountability for administrative acts;
  6. Transparency and provision to the public of timely, accurate information;
  7. Subject to paragraphs (h)and (i), fair competition and merit as the basis of appointments and promotions;
  8. Representative of Kenyan’s diverse communities; and
  9. Affording adequate and equal opportunities for appointment, training and advancement, at all levels of the public service, of-
  • Men and women;
  • The members of all ethnic groups; and
  • Persons with disabilities.

For more information, please visit

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